Shipping Policy

Thank you for shopping with HeIncise.

As all HeIncise products are handcrafted and custom-made to order, please review the following shipping information carefully before placing your order.

Order Processing & Custom Production Time

All HeIncise products are made to order.

Because each custom seal is individually handcrafted, please allow 7–10 business days for production before shipment.

Production time may vary depending on order volume, customization complexity, or public holiday schedules.

Production begins after successful payment confirmation.

Custom orders cannot be expedited unless explicitly agreed in advance.

Shipping Rates & Estimated Delivery Times

Shipping rates and estimated delivery times vary by destination.

United States

Standard Shipping: $8.99
Free Shipping: Orders over $99
Estimated Delivery Time: 6–12 business days

United Kingdom

Standard Shipping: $6.99
Free Shipping: Orders over $89
Estimated Delivery Time: 5–10 business days

Australia

Standard Shipping: $7.99
Free Shipping: Orders over $99
Estimated Delivery Time: 6–11 business days

Canada

Standard Shipping: $7.99
Free Shipping: Orders over $99
Estimated Delivery Time: 5–8 business days

Shipping time estimates apply after dispatch and do not include the production period.

All applicable shipping charges will be clearly displayed at checkout before payment confirmation.

Shipping rates may be updated periodically to reflect operational changes.

Duties, Taxes & Import Charges

We aim to arrange shipping in a way that minimizes unexpected customs duties or import charges for customers.

In most cases, customers should not be required to pay additional import duties or taxes upon delivery.

However, customs regulations vary by destination country, and exceptional charges may occasionally arise due to circumstances outside our control.

If this occurs, please contact us at info@heincise.com, and we will make reasonable efforts to assist.

Order Tracking

Tracking information will be provided via email once your order has been shipped.

Please note that carrier tracking systems may require time to update after dispatch.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your shipping address before placing your order.

HeIncise is not responsible for delivery failures, delays, or lost shipments resulting from incorrect or incomplete customer-provided address information.

Shipping Delays

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • customs inspections
  • international logistics disruptions
  • severe weather
  • public holidays
  • carrier delays
  • force majeure events

Delivery delays do not automatically qualify an order for cancellation or refund.

Delivered or Missing Packages

If tracking information indicates that a package has been successfully delivered, the order will be considered fulfilled.

If you believe your package is missing after delivery confirmation, please first check:

  • with household members
  • your mailbox or designated delivery location
  • your local carrier

If the issue remains unresolved, please contact us and we will make reasonable efforts to assist.

Contact

For shipping-related questions, please contact:

Email: info@heincise.com