Privacy Policy
HeIncise operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). HeIncise is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Payment information, including payment method details, transaction confirmation, and billing-related information. Payment data is processed securely by our payment providers, and we do not store full payment card details ourselves.
- Account information, such as your login credentials, preferences, and account settings.
- Order and transaction information, including items purchased, returned, exchanged, or cancelled.
- Communications, including messages, emails, or inquiries you send to us.
- Device and technical information, including IP address, browser type, device identifiers, and network information.
- Usage data, including how you browse, interact with, and use our website.
How We Collect Your Information
We collect personal information:
- Directly from you, when you place an order, create an account, contact us, or otherwise interact with our Services.
- Automatically, through cookies, analytics tools, and similar technologies when you browse our website.
- From Shopify and service providers, who help us operate our store and process transactions.
- From marketing or business partners, where permitted by law.
How We Use Your Information
We may use your personal information to:
Provide and Improve Our Services
Including to:
- process and fulfill orders
- arrange shipping and delivery
- manage returns and refunds
- provide customer service
- personalize your shopping experience
- maintain account functionality
- improve our website performance and usability
Marketing and Advertising
We may use your information to:
- send promotional emails or marketing communications
- show relevant product recommendations or advertisements
- analyze campaign performance
You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We use information to:
- verify transactions
- prevent fraud or abuse
- secure our website and payment systems
- investigate suspicious or unlawful activity
Legal Compliance
We may use or disclose information where necessary to:
- comply with applicable laws
- respond to legal requests
- resolve disputes
- enforce our policies and terms
How We Share Your Information
We may share personal information with:
Shopify
Our store is hosted by Shopify, which processes certain personal information to provide store infrastructure, payment functionality, analytics, and related services.
Learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
Service Providers
Including providers for:
- payment processing
- shipping and logistics
- fraud prevention
- analytics
- cloud hosting
- customer support tools
- email communication
These providers only receive information necessary to perform their services.
Marketing and Advertising Partners
We may share limited information with advertising or analytics partners to help us deliver relevant marketing.
Depending on your location, you may have the right to opt out of certain targeted advertising activities.
Legal or Business Transfers
We may disclose information:
- if required by law
- in response to valid legal requests
- to protect our rights or customers
- during a merger, acquisition, restructuring, or sale of business assets
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- keep the website functioning properly
- remember preferences
- analyze traffic and usage
- improve user experience
- support marketing and advertising
You may manage cookie preferences through your browser settings.
Some tracking technologies may be operated by Shopify or third-party partners.
International Data Transfers
Because we operate internationally, your information may be transferred to, stored, or processed in countries outside your home jurisdiction.
If personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized legal safeguards where required.
Data Retention
We retain personal information only as long as necessary to:
- provide our Services
- fulfill legal obligations
- resolve disputes
- enforce agreements
- prevent fraud
Retention periods may vary depending on the type of information.
Your Privacy Rights
Depending on where you live, you may have rights including:
- the right to access your personal information
- the right to correct inaccurate information
- the right to request deletion
- the right to data portability
- the right to object to certain processing
- the right to opt out of targeted advertising where applicable
To exercise your rights, contact us at:
We may need to verify your identity before processing requests.
Global Privacy Control / Do Not Track
If your browser supports Global Privacy Control (GPC), we may honor qualifying opt-out requests where legally required.
Please note that not all browser “Do Not Track” signals are recognized.
Children’s Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of those third-party sites.
Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at: info@heincise.com